Managed Services
IQuest treats its Managed Services as an extension of the clients’ organization. Our services are meant to allow you to concentrate fully on your core deliverables – minus the nitty-gritties od technology. By engaging with IQuest, clients have our other expertise at their disposal, meaning, we help strategize, front-end for you, manage data related issues, cloud migration and computing services – all services Digital Technology. Simply stated, we ensure a back-office IT services team to help you Evolve, and Grow. The common perception of Managed Services is to outsource ownership of IT related issues, whereas IQuest believes that the responsibility should be to do more. The whole aim of outsourcing is to allow space for evolution and growth – our motto therefore is to go beyond the mandated assignment to help our clients leverage our relationship to be more efficient, identify opportunities, and innovate quickly to challenge competition.
We mean business – for our clients!
Get the best of the Managed Services from IQuest
As a trusted Managed Service Provider we can handle all your tasks in the context of business information technology services. Our managed services model is a way to offload general tasks to an expert in order to reduce costs, improve service quality, or free internal teams to do work that’s specific to their business.
We assume the responsibilities of providing a defined set of business technology services, either proactively to determine what services are needed.
How can we help?
As a managed service provider, we will be responsible for the functionality of the service or equipment, managed under a service level agreement (SLA). The SLA will contain provisions for typical downtime, disaster recovery, technical support, and help desk operations.
You can outsource the responsibility for maintaining and anticipating the IT needs for a range of processes and functions in order to improve operations, cut expenses, and streamline IT management.
Why choose us?
Managed Services are beneficial for both large organizations and small businesses; new companies and established ones. Some of the benefits of using our managed services include:
Filling the skills gap. When time, skills, or experience internally to manage certain business functions on your own is a constrain, or choosing to focus the efforts on other initiatives, relying on our expert services to provide the service allows your teams to focus on innovation without getting bogged down in routine tasks.
Cost savings. Many managed services are tied to variable cloud expenses. These services can save you money on staff and training. Pricing for other managed services is usually included in a fixed monthly charge. Engaging a managed service company instead of building in-house IT operations can be cheaper and the costs can be more predictable, which is helpful for budgeting.
Reliability. You can worry less about outages because the managed service provider is responsible for keeping the service available at all times. Services and IT support are provided under an SLA, so it is clear what to expect and when to expect it. An in-house IT team is often juggling multiple responsibilities but an MSP can focus on perfecting delivery of their specific service. This means focusing on the health and security of the service, applying patches and upgrades as needed.
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To get the best of the Managed Services, do not wait any longer, get in touch with us and we can help you turn challenges into meaningful outcomes to ensure your business runs smarter.
